Notification Configuration - Account Manager Only

Within the Build Menu, set the task notification settings.  Once a task has gone beyond duration, the role holder will be notified by email that the task is overdue based upon these settings.

Step 1: Click on the Notification Configuration in the BUILD Menu

Step 2: Set the reminder interval to the number of minutes between reminders to the user.  The minimum is 5 minutes.

Step 3: Set the escalate count to the number of times the user should be notified before the team leader receives a notification.

When these are exceeded, the team leader will receive a notification that the task has run overdue.